FAQ’s

Can you provide a complete turnkey solution?
Yes, we have the resources, knowledge and expertise to design, manufacture, deliver and install a full system for you from initial concept to final handover.

Do you supply standard spray booths as well as custom-made or bespoke systems?
Yes, we can supply you with a bespoke system or a standard spray booth to suit your requirements.

What if I need some modifications to an existing booth or other equipment?
No problem, we offer a comprehensive service which includes assessing your existing system and offering you options based on future requirements, time frame and budget.

What if I can’t see what I need on your website?
Please use our Contact Us and let us know what you need, we specialise in bespoke systems which are individual to each customer and we are confident that we will be able to fulfil your needs.

Do you cover sub Sahara Africa and North Africa?
Yes, we do not limit ourselves to any specific area at all. We have also acquired overseas contracts and would be happy to discuss your requirements wherever the destination may be.

Do you cover other countries in the world?
Yes, we do not limit ourselves to any other countries.

How does Bendet’s consultancy service work?
With 33 years of experience we have developed a 5 step consultancy system to meet customers bespoke requirements.

What is Bendet’s 5 Step consulting process?
Step 1 – Initiation: First consultation to obtain a problem statement and supporting information.
Step 2 – Proposal: A proposal will be presented to the customer in a comprehensive quotation with all the considerations documented.
Step 3 – Design Solution: The solution selected by the customer will be designed, Bendet engineering services design process is an interactive process between the Bendet engineering team and the client.
Step 4 – Solution Efficiency: Bendet Engineering strives to offer superior efficiency across all aspect of there service and product offering. Through Bendet Engineering services continuous improvement philosophy we can offer unsurpassable efficiency in the solution.
Step 5 – Service: Superior service during the project and after aftersales service.

When can I expect delivery?
We will agree on a delivery date with you as part of the consultation process, which will be an estimated date dependent on many factors such as manufacture schedule, your premises being available for delivery, and timely payment of invoices.

What equipment / resources might I need to provide in order to safely receive the delivery of my order?
Complex or large orders we send via a haulier supplied by ourselves, and we will advise you of the ETA, and recommend what you will need beforehand. We deliver smaller orders ourselves and would commence installation on the same day where feasible.

When can I expect installation to start?
Installation can start on the day of delivery, or shortly afterwards in line with your agreement. Some customers installation timing may vary due to requirements and storage guidelines are stipulated in this instance.

I want to install my own system; will you just manufacture and deliver?
Absolutely, your quotation will reflect manufacture and delivery only, at which point you will be able to install your product / system yourself, or engage with a third-party to do this for you.

What does this entail, and how long does it take?
We offer a comprehensive range of plant commissioning to assess and refine your system until it is running at optimum performance level and energy efficiently. We have invested in some of the latest diagnostic, data logging and test equipment, which helps us ensure that our installed facilities will give years of trouble-free service.
Depending on the size and complexity of your system this stage of your order will completed according to the agreed timing plan.

Can Bendet Engineering Services Assist with Maintenance related inquires?
Yes, Our own highly skilled Maintenance team can assist you with planning, developing maintenance schedules and perform maintenance on a regular basis and scheduled basis especially during shutdown.

How does General and specialised Maintenance work?
We will call you initially to understand your basic requirements and arrange to meet with you to obtain comprehensive details regarding the system you need maintenance on, your time frame and your budget. We will then determine the maintenance schedule to meet your requirements, specifications and offer more than one option where possible. Your quote will then be prepared and remain valid for 30 days, giving you time to consider all options to make a decision. See our Maintenance service Page for more details. 

How does the Refurbishment Process work?
We will call you initially to understand your basic requirements and arrange to meet with you to obtain comprehensive details regarding the system you need refurbishment on, your time frame and your budget. We will then determine the schedule to refurbish your system in a timely manner, specifications and offer more than one option where possible. Your quote will then be prepared and remain valid for 30 days, giving you time to consider all options to make a decision.

What payment terms are available?
Payment terms are negotiable, but generally for smaller orders we split the payments into a 3-stage plan, this involves:
1. A deposit payment with the order.
2. Pre-delivery/installation payments.
3. A final payment on completion/acceptance of the order.

What guarantee do you give on your workmanship?
Our standard warranty is 1 year (dayshift operation) from the date of delivery/installation, to repair or replace any part of our manufactured products which proves defective due to faulty workmanship or material (fair wear and tear excluded).

What is not included in your warranty?
Parts not manufactured by us is subjected to the warranty of their manufactures only.

What if something goes wrong after that period is up?
Please call us on +27 16 341 6718 or email and we will arrange for an engineer to assess the situation.

I want a service plan for my system, can you provide one?
Yes, we would be happy to quote you for an appropriate service plan for your system.

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